GRIEVANCE REDRESSAL POLICY

1. PURPOSE

OrderEzee Technologies Private limited (“OrderEzee”, “Company”, “we”, “us” or “our”) is committed to providing users and business customers with a clear mechanism for raising grievances relating to the OrderEzee platform, privacy, personal data, account access and associated Services.

This Grievance Redressal Policy describes how grievances may be submitted and addressed.

2. GRIEVANCE OFFICER

OrderEzee has designated the following contact for grievances:

3. TYPES OF GRIEVANCES

Users may contact the Grievance Officer regarding matters including:

• privacy concerns;
• personal data processing;
• correction or updating of personal data;
• personal data deletion;
• withdrawal of consent;
• suspected unauthorised account access;
• security or privacy concerns;
• Meta/Facebook integration concerns;
• WhatsApp-related privacy concerns;
• account-related complaints;
• misuse of the OrderEzee platform;
• complaints relating to content or communications transmitted through OrderEzee; and
• other grievances concerning the OrderEzee Services.

Commercial or billing enquiries may be routed to the appropriate OrderEzee team where they do not involve a privacy or statutory grievance.

4. HOW TO SUBMIT A GRIEVANCE

Send your grievance to: grievances@orderezee.com

Please use the subject: GRIEVANCE — [Brief description of issue]

For example: GRIEVANCE — Account Access Issue or GRIEVANCE — Privacy Concern

5. GRIEVANCE PROCESS

Upon receiving a grievance, OrderEzee may:

1. acknowledge receipt;
2. assign the matter for review;
3. verify the identity or authority of the complainant where appropriate;
4. request additional information where reasonably necessary;
5. investigate the relevant records and circumstances;
6. coordinate with relevant internal teams or service providers where required; and
7. communicate the resolution, response or next steps.

OrderEzee will endeavour to address grievances fairly and within the timelines prescribed under applicable law.

6. PRIVACY AND PERSONAL DATA GRIEVANCES

Privacy-related requests may include:

• information regarding processing of personal data;
• correction of inaccurate personal data;
• updating personal data;
• deletion or erasure requests;
• withdrawal of consent; and
• complaints regarding unauthorised or inappropriate processing.

Such requests should be submitted to: grievances@orderezee.com with sufficient information to identify the relevant account and request.

OrderEzee may reasonably verify the identity and authority of the requester before disclosing, correcting or deleting personal data.

7. META / FACEBOOK / WHATSAPP GRIEVANCES

For concerns relating to an OrderEzee integration with Meta, Facebook or WhatsApp, please provide sufficient information to identify the relevant:

• OrderEzee account;
• business/organisation;
• connected account, Page or phone number; and
• nature of the issue.

OrderEzee will investigate matters falling within its control.

Actions or restrictions independently imposed by Meta, Facebook, WhatsApp or another third-party platform may additionally need to be addressed directly through that provider's grievance, appeal or support mechanisms.

8. SECURITY INCIDENTS

If you suspect unauthorized access to your account, compromised credentials, suspicious activity, misuse of personal data, or another security incident involving OrderEzee, please contact:

grievances@orderezee.com

and clearly state: URGENT — SECURITY CONCERN

Do not include passwords, OTPs or other security credentials in the email. Where appropriate, users should immediately change potentially compromised passwords and secure affected third-party accounts.

9. ESCALATION

If you are dissatisfied with the response to a privacy grievance, you may request further internal review by replying to the grievance correspondence and clearly stating the reasons for requesting escalation.

Where statutory remedies are available under applicable Indian data-protection law, including before the competent authority or Data Protection Board of India as applicable, individuals may exercise those remedies in accordance with applicable law and the relevant commencement provisions.

10. MISUSE OF THE GRIEVANCE PROCESS

OrderEzee expects grievances to be submitted in good faith. The grievance mechanism should not be used to impersonate another individual, obtain unauthorised access to another person's information, submit knowingly false information, threaten or harass employees or users, or interfere with the lawful operation of the platform. OrderEzee may take appropriate measures in response to fraudulent or abusive requests while preserving legitimate statutory rights.

11. CONFIDENTIALITY

Information submitted as part of a grievance will be handled with reasonable confidentiality and disclosed only where reasonably necessary to investigate the grievance, provide a response, engage relevant service providers, protect users or the platform, or comply with applicable law.

12. APPLICABLE LAW

This grievance mechanism is intended to operate in accordance with applicable laws of India, including, to the extent applicable and brought into force: the Digital Personal Data Protection Act, 2023; the Digital Personal Data Protection Rules, 2025; the Information Technology Act, 2000; and applicable rules and regulations made thereunder.

13. CONTACT